---
title: How to Block a HERO (DNR)
description: "## Overview This article explains how to mark a **HERO** as **Do Not Return (DNR)** in the **KARE Heroes App** or on the web. You will also learn where to view past DNR actions and reasons.   ## Block the…"
url: "https://doyoukare.com/docs/communities/community-kare-use-web/blocking-dnr-a-hero/"
updated: "2025-07-21"
category: How to use the KARE Web App
tags:
  - Community
  - Tutorials
---

# How to Block a HERO (DNR)

## Overview

This article explains how to mark a **HERO** as **Do Not Return (DNR)** in the **KARE Heroes App** or on the web. You will also learn where to view past DNR actions and reasons.

 

## Block the Return of a HERO

To block a **HERO** from applying to shifts in your **Community**, follow these steps:

1. Go to a **HERO’s profile**

![](http://www.doyoukare.com/wp-content/uploads/2025/03/One-1-1024x827.jpg)

2. Tap the toggle button that says:

**"Don't let HERO apply for more shifts in my Community"**

This action will block the **HERO** in both the mobile app and the **Communities Website**.

![](http://www.doyoukare.com/wp-content/uploads/2025/03/two-968x1024.jpg)

The **HERO** will not be notified that they have been blocked.

You may unblock a **HERO** at any time by turning off the toggle.

 

## Select a Reason for DNR

KARE actively tracks DNR reasons to help improve training opportunities while identifying important trends to improve HERO performance.

![](http://www.doyoukare.com/wp-content/uploads/2025/03/three-1-850x1024.jpg)

 

You can select one or more of the following reasons:

![](http://www.doyoukare.com/wp-content/uploads/2025/03/1749207360632-850x1024.jpeg)

 

When blocking a HERO on both the web and mobile apps, you will be asked to specify the reason and can leave additional information in the box section:

![](http://www.doyoukare.com/wp-content/uploads/2025/03/Screenshot_20250606_045722_Slack-1-1-755x1024.jpg)

 

Once you are done, tap the "Submit" button.

 

## View History of Blocked Heroes

If you are a single Community user or part of an enterprise with multiple Communities, you may view the Block History in the Communities Website by following these steps:

1. Go to the **HERO's profile**

2. Select the **Blocked History** tab

![](http://www.doyoukare.com/wp-content/uploads/2025/03/cinco-1024x377.png)

In the **Block History ** tab, you can filter by time and DNR reason. You can also see which Community and which user submitted the block.

 

## Need Help?

Our KARE Support Team is here for you:

- **General Support****:**  [(832) 380-8740](tel:8323808740)
- **In-App Messaging:** Available daily in the KARE app.
- **Email:** [herosupport@doyoukare.com](mailto:herosupport@doyoukare.com)

We will get back to you as quickly as possible.

 

### Additional Resources

[KARE Contact Schedules](https://www.doyoukare.com/docs/non-knowledgebase/uncategorized/kare-contact-schedules/)