Overview
In KARE Heroes App, every shift is an opportunity to work. The shift statuses provide clear insights into the entire lifecycle of a shift, from New to Paid. This helps track the shift’s progress, whether it is completed successfully, verified, paid or canceled.
In this guide, you will learn how to understand and track shift statuses in the HERO app. Whether you are reviewing the progress of a shift or confirming its completion and payment, this guide will help you easily interpret the key information about your shifts.
Active Shifts
Active Shifts are shifts that are in the progress of being worked. These shifts start in the Search Shift screen until you apply. Then, you can find these shifts on the My Shift screen under the Active tab.
Before the Shift Starts Statuses
Please see the statuses on shifts that occur before the shift start time. Some statuses will require action by you.
During the Shift Statuses
Please see the statuses on shifts that occur during the shift. Some statuses will require action by you.
After the Shift Statuses
Please see the statuses on shifts that occur after the shift end time when you have worked the shift. Some statuses will require action by you.
Past Shifts
Past Shifts are shifts in which you had applied at some point. In addition to shift statuses that are Verified or Paid, the shift might have been canceled by yourself or the community. These shifts can be found in My Shifts under the Past tab.
HERO Cancellation Shift Statuses
These are shifts in which you had applied, were approved by the community, and then you confirmed. However, you were not able to work the shift.
Community Cancellation Shift Statuses
These are shifts in which you had applied, were approved by the community, and then you confirmed. However, the community in some way canceled the shift.
By categorizing shifts this way, we improve performance measurement and transparency, allowing us to evaluate if the shift was completed as planned and if the payment process was handled properly.
