We recently launched a new promotion to encourage pairing with new HERO workers who have under 5 shifts in our system. This is designed to offer you shift fee discounts to offset the risks of accepting new workers while giving you access to fresh talent.
During this pilot, we uncovered a few unexpected issues that could affect your shift experience. Out of respect for your time and trust, we’ve decided to pause the promotion early, effective July 11th, 4:00 PM MT.
We know this isn’t ideal. Our intent was to improve shift matching and reduce your costs—but delivering a reliable, seamless experience comes first.
Here’s what you can expect:
- Any discounts already earned will still be honored.
- No further shifts will be eligible under the current promotion.
- We’re working quickly to re-release a more robust version soon—one built on what we learned from this trial.
We appreciate your understanding and value your continued partnership. If you have any questions or feedback, reach out to Herosupport@doyoukare.com or your Account Manager.
